My personal experience with impersonal support
If you’ve been around here for a while you’ll know that I LOVE a snowy mountain. So in January 2023 my partner arranged for us and some friends to climb the highest Mountain in the UK – Ben Nevis in Scotland. We had a guide (as it was icy and conditions were dangerous) who knew the mountain like the back of his hand and could walk the unmarked path with his eyes practically closed. You’d have thought that because of this we would of all summited the mountain safely and had an amazing time… but you’d be wrong.
This guide:
- Asked for our boot size in advance, but didn’t have the right size boots for me to hire. And instead of letting me know in advance so I could look elsewhere, just rocked up on the day with the closest size he had.
- Did not establish our goal as a group for the climb before the day or even before we started climbing. And when he did have this conversation it was with whoever could keep up with him, not our group as a whole.
- Had no interest in knowing about prior or ongoing injuries we had that would impact our ability or pace.
- Rushed the climb because he wanted to summit and get home as quickly as possible.
- Was willing to let members of the group head back down the icy mountain (that he’d been telling us was so dangerous the whole way up) on their own in the middle of a blizzard.
Which inevitably resulted in:
- Severe blistering of my feet and almost unbearable discomfort from the get go.
- Us finding ourselves in undesirable situations and making unfavourable decisions that could have been avoided.
- Your girl over here with injuries in both knees being in a pretty sore state by the end of it (see last slide).
- The group splitting up and not all of us getting to summit the mountain
- Us not feeling safe and looked after
This guide didn’t care about us as individuals. He saw his role to simply navigate to the top of the mountain so that we could follow him. And this got me thinking about how I see this all of the time in the online space. People paying somebody for a cookie-cutter, one size fits all service and then being disappointed because the result of this investment doesn’t ACTUALLY support them, because it’s not set up with their specific needs in mind.
(Despite the experience, we still made it to the bottom smiling!)
(Despite the experience, we still made it to the bottom smiling!)
Why Tailored Solutions Matter
When the support you receive feels disconnected from your personal needs, several symptoms can emerge:
- Frustration: You feel irritated or disheartened because despite repeated explanations of your situation no proactive action is taken, leaving you feeling unheard.
- Stagnation: Generic advice leaves you feeling stuck. Without personalised strategies, you struggle to make meaningful progress in your goals.
- Anxiety: The uncertainty of whether the support you’re receiving is right for you leads to heightened stress levels, making it harder to focus on your objectives.
- Disconnection: There’s a growing sense of isolation as you realise that the support doesn’t resonate with your experiences, understanding or needs.
No two businesses (or business owners) are the same, therefore what works for one may not work for the other. And that’s why tailored solutions matter.
Support at RVPA
We get to know you
My personal experience with impersonal support made me remember why the support we offer at RVPA is so valuable for scaling entrepreneurs in the online space. Because I thrive building lasting connections and really getting to know you. I want to know your long-term goals for your business and what you want your life to look like 5 years down the line. I’m fully IN IT with you, making sure that for each step I take alongside you is a step towards the shared goal of achieving your vision and most importantly making the process enjoyable. And I’ve built RVPA to support me to do exactly that.
By comprising our team with experts in their field who share in our values of integrity, communication, autonomy, partnership, efficiency and structure, I’ve built our agency consisting entirely of individuals who I can be 100% confident will take as good a care of your business as they do our own. And it’s not just us who recognise the importance of tailored support. The Business Advice Toolkit published by What Works Centre for Economic Growth states – “Tailored support allows businesses to scale effectively”, noting “a study showed that companies receiving customised support saw 50% higher employment growth, meaning they could expand their teams faster than those without tailored support.
How we get to know you
At RVPA, we understand that no two individuals are the same. Our approach prioritises personalised support, tailored to your specific situation. Here’s how we do that:
- Individual Assessments: We take the time to carry out an as-long-as-it-takes audit to fully understand your unique background, current challenges, and aspirations across both your personal and professional life. This allows us to create a personalised action plan just for you.
- Dedicated Support Staff: Our team is trained to build and maintain an ongoing understanding of your journey, ensuring continuity in your support.
- Adaptive Strategies: As you progress and evolve, so do your challenges and goals. Therefore we use adaptive strategies to ensure that your support remains relevant and effective.
Choosing the right tailored support for you
Choosing tailored support can transform your journey, providing the personalised guidance needed to make meaningful progress. Rather than settling for generic solutions that leave you feeling disconnected, customised support empowers you with strategies that align with your unique needs and goals. This approach fosters a trusting relationship where you feel heard and understood, enabling you to experience tangible growth and unlock new opportunities. With a clear, personalised plan, stress is significantly reduced, allowing you to focus on what truly matters and move forward with confidence.
